Product
What contact lens brands do you carry? Do you sell name brand lenses?
You can order with confidence knowing that ContactsPortal carries the same contact lenses that you would get from your eye doctor. This includes brands like Acuvue, Biofinity, Soflens, PureVision, and Clariti as well as hard-to-find specialty lenses such as toric and multifocal contact lenses.
For a full list of brands and lens types click here.
What if I can’t find my contact lenses on the website?
If you can’t find your contact lenses on our website, it may mean we do not currently have them in stock, or that we do not carry that particular brand or lens. Please email us at help@contactsportal.com and one of our customer experience experts will be more than happy to confirm the product in question and get your feedback on the brands and lenses that we stock.
Do you carry daily disposable lenses? Bi-weekly lenses? Monthly lenses?
Yes, we do! For a full list of the brands and lenses we have in stock, please click here.
My Order
Can I purchase contacts for one eye only rather than both eyes?
Yes! Simply check the box that says “Need contacts for 1 eye only?” then proceed with entering your prescription information and checking out.
Can I order two different brands of contact lenses?
Yes, you can select your first brand of contact lenses, enter your prescription info and click add to cart. Then you can go to the collections page and repeat the same process for your second brand of contact lens. If you need any help, please email us at help@contactsportal.com
How can I order more contacts?
It’s easy via our “Express Reorder”! You can log into your account, select the order that you want to reorder, and then click “Express Reorder” to get more contacts.
What is your return policy?
As long as the boxes containing your contact lenses are unopened, you may return your shipment for a full refund of the product cost within 30 days of receiving the package. Unfortunately, we cannot accept returns of any opened boxes of contact lenses because we cannot guarantee that the lenses have not been tampered with. To make your return simply contact us at help@contactsportal.com to request your postage prepaid return mailing label. Finally, please let us know at help@contactsportal.com if we sent you the wrong lenses, or if any of the lenses you received don’t feel right, and we’ll be more than happy to take care of you.
Someone placed a fraudulent order. How can I stop it from shipping?
Oh no! If you think someone placed a fraudulent order call your bank and let them know. That way they can put a stop to the charge and then they will inform us and we'll cancel the order and notate that it was due to it being fraudulent. Please get in touch with our team at help@contactsportal.com so we are aware of the situation.
What if I’m ordering for someone else?
No problem! If you’re ordering lenses for someone else, simply send us an email with your name, order number, and the full name of the person you would like to update the order for at help@contactsportal.com to let us know and we’ll make sure to update the order.
Shipping
What shipping options are available?
We use USPS Standard Economy Shipping which normally takes between 5-10 business days.
How do I track my order?
You'll be sent a shipping confirmation email with a tracking link once your order has shipped. You can also log into your ContactsPortal account to check your order status or reach out to us at help@contactsportal.com to ask for updates.
Where do you ship?
We currently ship to the U.S. including Puerto Rico, Guam, the U.S. Virgin Islands, and military APO/DPO/FPO addresses.
How long does it take to deliver lenses?
For regular shipments, we use USPS Standard Economy Shipping, which normally takes between 5-10 business days. Shipments to areas outside the continental United States may take longer.
What is the cost of shipping for each delivery?
Shipping is completely free!
Can I change the shipping method once my order has shipped?
Sorry - no. Once your order ships we are unable to modify the method by which it was sent.
How do I update my shipping address?
If your order has not yet shipped, you can update your shipping information by emailing us at help@contactsportal.com with your new shipping address. Once your order ships we are unable to modify the shipping address.
Payment
What forms of payment do you accept?
We accept all major credit and debit cards and PayPal. We also accept FSA or HSA payment (see below).
Do you accept vision care insurance as payment?
We don’t deal with your insurance provider directly, but you can use your ContactsCart receipt to submit into your provider for reimbursement. Email us at help@contactsportal.com and we will send you a copy of your invoice!
How can I get a copy of my order invoice?
Email us at help@contactsportal.com and we will send you a copy of your invoice.
May I use my Flexible Spending Account (FSA) or Health Savings Account (HSA) to pay for my lenses?
Yes! If your FSA or HSA card is affiliated with a major credit card, you can use it to make lens purchases
How do I apply a discount code?
If you received a coupon with a discount code, you can enter it in the order summary box after entering your shipping address. For some promotions, the discounts are applied automatically at checkout so you can save and relax!
Prescriptions
Do I need a contact lens prescription to place an order?
Yes. We require that you have a valid, unexpired prescription for the contact lenses you ordered. After you submit your order, we will act on your behalf to quickly verify your prescription information based on the doctor information you provided or the prescription you uploaded so we can get your order ready. By ordering lenses from ContactsPortal, you’re granting us permission to contact your eye care provider on your behalf to verify your prescription.
How do I order if I don’t have a physical copy of my prescription?
It’s easy! After selecting the brand and type of contact lens you were prescribed, simply enter your power and other relevant parameters (e.g., base curve, axis, cylinder) for each eye. Next, select your eye care provider from our database (or type it in if you don’t see your provider listed). We’ll confirm the rest, and will reach out to your eye care provider on your behalf to ensure we have the right information.
Can I use a prescription from an eye care provider outside the U.S.?
At this time, we unfortunately cannot honor prescriptions from eye care providers outside the US.
Account
How do I sign in if I can’t remember my password?
Click where it says Forgot your password? and we’ll send you a link to reset your password.
How do I create an account?
After placing your first order, you will automatically receive an email invite to activate your account with one click. Once your account is activated, you can check your order status or easily re-order again by clicking “Express Reorder” in your account. If you’re having trouble activating or logging into your account feel free to send an email to help@contactsportal.com.
How do I sign in if I can’t remember my email?
Forgot which email you used? Send an email to help@contactsportal.com with your name and shipping address and one of our customer experience experts will help you out!
Why didn’t I get a forget password email?
If you can’t find the email we sent, check to see if it’s in your junk, spam, or bulk mail folder. To ensure future emails will always make it to your inbox, please add help@contactsportal.com to your “Safe Senders” or “Trusted Sites” list.
How does my customer portal work?
You can view all your past orders in your customer portal, check the shipping status of your order, and easily reorder any past orders by clicking into the order and then selecting “Express Reorder”.